Lock & Load Seller Policy

This Seller Policy outlines the terms and conditions for selling products on Lock and Load (hereinafter referred to as "the Platform"). By registering as a seller on the Platform, you agree to comply with this policy.

1. Legal Compliance:

• All sellers must comply with all applicable federal, state, and local laws, regulations, and ordinances related to the sale of their products, including but not limited to licensing, permits, and tax obligations.
• Sellers are solely responsible for ensuring the legality of the products they list and sell on the Platform.

2. Product Listings:

• Accuracy: Product listings must be accurate, complete, and not misleading. This includes accurate descriptions, high-quality images, and appropriate categorization.
• Prohibited Items: The sale of illegal, dangerous, or prohibited items is strictly forbidden. This may include, but is not limited to, items that infringe on intellectual property rights, recalled products, and items that violate local laws. [Specifically list any categories of prohibited items relevant to your store, e.g., hazardous materials, adult content, etc.]
• Intellectual Property: Sellers must ensure they have the right to sell the products they list and do not infringe on any intellectual property rights, including copyrights, trademarks, and patents.

3. Inventory Management:

• Sellers are responsible for maintaining accurate inventory levels and promptly updating their listings to reflect current stock.
• Failure to fulfill orders due to inaccurate inventory may result in penalties, including account suspension.

4. Order Fulfillment:

• Sellers must process and ship orders within the agreed-upon timeframe specified in their shipping policies.
• Tracking information must be provided to buyers for all shipped orders.
• Sellers are responsible for packaging and shipping products securely to prevent damage during transit.

5. Customer Service:

• Sellers must provide timely and professional customer service to buyers.
• Sellers are responsible for handling customer inquiries, returns, and refunds in accordance with the Platform's return policy and applicable laws.

6. Returns and Refunds:

• Sellers must adhere to the Platform's return policy, which will be made available to both buyers and sellers.
• Refunds must be processed promptly upon receipt of returned items in accordance with the return policy.

7. Fees and Commissions:

• Sellers agree to pay the fees and commissions outlined in the Platform's fee schedule, which may be updated from time to time.

8. Account Suspension and Termination:

• The Platform reserves the right to suspend or terminate seller accounts for violations of this Seller Policy, including but not limited to:
  • Selling prohibited items
  • Misrepresenting products
  • Failing to fulfill orders
  • Providing poor customer service
  • Engaging in fraudulent activity
• Repeated violations may result in permanent account termination.

9. Dispute Resolution:

• Disputes between buyers and sellers should be resolved directly between the parties whenever possible.
• The Platform may offer mediation services to assist in resolving disputes.

10. Amendments:

• The Platform reserves the right to amend this Seller Policy at any time. Sellers will be notified of any changes. Continued use of the Platform after changes are made constitutes acceptance of the revised policy.

11. Governing Law:

• This Seller Policy shall be governed by and construed in accordance with the laws of [Your State/Jurisdiction].