Lock & Load Return Policy

At Lock and Load, we strive for customer satisfaction. This Returns and Refunds Policy outlines the terms and conditions for returning products purchased through our online platform.

1. Eligibility for Returns:

• General Merchandise (Non-Firearm Related): Most new, unopened items sold by Lock and Load (excluding firearms, ammunition, and other restricted items as specified below) are eligible for return within 30 days of delivery for a full refund or exchange. Items must be in their original packaging, unused, and in resalable condition.
• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately (within 7 days of delivery) with photographic evidence. We will provide instructions for returning the item for a replacement or full refund.
• Exceptions (Non-Returnable Items):
  • Firearms: Due to legal restrictions, firearms are generally not returnable unless they are defective from the manufacturer. All firearm sales are final. Any warranty claims must be directed to the manufacturer.
  • Ammunition: For safety reasons, ammunition sales are final and non-returnable.
  • Special Order Items: Items specifically ordered at the customer's request may not be eligible for return. This will be clearly communicated at the time of order.
  • Used or Clearance Items: Items marked as "used" or "clearance" are sold as-is and are not eligible for return unless they are significantly not as described.
  • Perishable Goods: Any perishable goods sold are non-returnable.

2. Return Process:

• Contact Us: To initiate a return, please contact our customer service team via [phone number], [email address], or through the "Contact Us" form on our website. You must obtain a Return Merchandise Authorization (RMA) number before sending any items back.
• Packaging and Shipping: Securely package the item(s) you are returning in the original packaging, if possible. Include all original accessories and documentation. Clearly write the RMA number on the outside of the package. You are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns.   
• Return Address: We will provide you with the appropriate return address when you receive your RMA number.

3. Refunds:

• Once we receive and inspect your returned item, we will process your refund within [number] business days.
• Refunds will be issued to the original payment method used for the purchase.
• Original shipping costs are non-refundable unless the return is due to our error.
• A restocking fee of [percentage or fixed amount] may apply to returns that are not due to our error or defective merchandise. This will be communicated to you before the refund is processed.

4. Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Cancellations:   

• Order cancellations are subject to the following conditions:
• Cancellations requested before the order has shipped will be processed for a full refund.
• If the order has already shipped, you will need to follow the return process.

6. Changes to this Policy:

• Lock and Load reserves the right to modify this Returns and Refunds Policy at any time. Any changes will be posted on our website.

7. Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us